Patient portal integrated with internal and external systems

In-depth business analysis and discovery phase

During the initial discovery phase and requirements definition, the Yalantis business analyst prepared an array of project artifacts such as detailed patient and provider workflows, a feature map, and a context diagram. So far, the project has undergone three discovery phases to better understand the client’s needs after each major release. We’re also providing ongoing business analysis support as the project progresses.

Multi-platform software development

To meet the client’s requirements and deliver products on time and on budget, we:

• formed two parallel development teams for the front end and back end of the applications and aligned project management practices for two teams
• offered several cost-efficient integration and development solutions, such as integration with the native Azure service instead of Twilio
• ensured ATQC and QA services for automated and regular testing of software products
• developed an architecture design that can handle multiple integrations and ensure stable work of mobile and web solutions
• set up a Microsoft Azure environment to host applications for easier integration with Duo Health’s existing Azure-based systems
• started building the patient portal around the client’s existing admin panel

Key functionality for patients and Duo Health medical care group

Taking into consideration the client’s requirements and business goals, and with the client’s active engagement in the development process, we developed patient-facing mobile and web applications in a HIPAA-secure environment with critical functionality that allows patients to:

• track their health status and get recommended next actions
• request appointments with Duo providers 
• track and update their health improvement goals
• receive appointment reminders
• update their contact information
• communicate via text with their Duo Health care team

To allow the Duo medical group to interact with patients, we integrated the patient portal with the client’s existing EHR system, enabling a seamless experience so the Duo Health care team can:

• write HIPAA-secure text messages to patients directly from the EMR
• update patient information and create appointments
• help patients with app navigation
• check a patient’s health status and clinical progress
• store all messages in the EMR as part of a patient’s medical record

Integration with internal Duo Health software and multiple third-party services

Before beginning work on integrations, we performed thorough technical research to define parameters for successful integration.

Among the most important integrations were the following:

• Canvas (EHR system): Ensures clinical information is captured correctly and billed appropriately 
• Microsoft Dynamics CRM: Integrates with the cloud phone system and supports a broad patient engagement approach
• Google Address Validator: Validates patients’ addresses and ensures consistent, standardized formatting
• Verato: Provides a Universal Master Patient Index (UMPI) to ensure patient records are unique and de-duplicated
• Redox: Aggregates patient information from Health Information Exchanges (HIEs)

App accessibility and streamlined UI/UX

Our designer investigated the target audience’s needs to help build a suitable patient portal. Since the majority of Duo Health’s patients are elderly, the client asked Yalantis to focus on visible buttons and headlines, large fonts, and high contrast for readability. We ensured the interface is simple while still complying with brand standards.

We also used the same basic design and approach to serve patients with iOS, Android, or web-based portals. With the help of responsive design, we ensured the mobile website was also highly usable. This approach provides patients with the widest possible access to the platform.