Patient care management system for RestorixHealth

Research and analysis

The research and analysis stage comprised two phases:

• Analyzing the previous platform version to discover bottlenecks and roadmap product improvements. During the onboarding sessions with the client, we learned that users faced complications while performing basic tasks like maintaining clinical documentation, forming orders, and coping with medical billing. 
• Drawing up a future platform. We analyzed existing features, figured out superfluous and necessary features based on end users’ feedback, and started drafting a new set of possibilities. The team aimed to streamline basic operations and evolve new components that would aid end users in their work.

Creating an optimized user interface and navigation flow

Our goal was to create an aesthetically pleasing user interface and use color hints to highlight mistakes, empty spaces, and warnings. We considered the client’s guidelines and lots of recommendations from end users to deliver a convenient and effective UI and UX.

Also, we came up with a navigation flow that allows users to:

• intuitively understand which steps to take next while performing regular tasks
• finish assignments quickly and easily without wasting time on unnecessary operations

Ensuring system performance, stability, scalability, and maintainability

To ensure the stable and high performance of the new integrated care management system, our developers took the following measures:

• implemented diverse code analysis techniques to identify bugs as well as check code adherence to standards, conventions, and user story requirements 
• automated deployment to avoid human errors 
• designed a modular monolithic architecture for transforming any module into a separate microservices if necessary
• enabled communication between the system and third-party services via secure HTTP calls or a message bus
• enabled system storage in the Azure cloud environment
• ensured that the platform securely stores private information about patients’ places of residence, insurance, and health conditions in the Azure Key Vault service

Eliminating bottlenecks in the user journey

The Yalantis team along with RestorixHealth specialists thought over all of the features we would enhance and which we would develop from scratch, such as verification of doctors’ and patients’ data and patient data synchronization.

Workflow optimization

The previous platform lacked essential functionality and sometimes had irrational flows and additional irrelevant steps required to complete simple tasks. Here’s how we solved this issue:

• Platform interlinking that gives instant access to necessary information about patients, their health statuses, and facilities.
• Smart system behavior. The system checks all records and notifies users of mistakes or procedures that require fine-tuning with pop-ups, hints and tips, notifications, and highlighted elements.
• User roles. We configured access levels for different departments, as this helped to streamline clinical specialists’ work.
• Patient roster. We simplified work with active patients and their needs. The system automatically lists patients with upcoming visits or prescription refills and places this list in a special tab inside the patient roster section.
• Automated email creation. Considering end users’ recommendations, we developed a time-saving method of sending out summary emails to facilities.

Data acquisition and management 

Our client’s previous platform had limitations in some aspects of data management, and they posed difficulties for clinical specialists, who had to do a lot of time-consuming manual work to properly enter patient information. Below is how we eliminated these bottlenecks:

• Doctor enrollment and patient insurance validation. Clinical specialists now can check the validity of a doctor’s license and a patient’s insurance before forming an order. 
• Data synchronization. We developed new rules for automatically synchronizing data among multiple systems involved in the client’s business flows. There is no need to refresh patients’ information manually.
• Unified terminology database. We came up with a unified and reorganized library of terms for wounds, diagnoses, and prescriptions.

Order management 

The previous platform wasn’t designed to create orders at all. To make this component work inside a platform that wasn’t designed for order management, developers created a workflow that was loaded with unnecessary actions. We’ve implemented the following functionality to address these challenges:

• Order creation. We configured the sequence of events and reduced the number of steps and clicks required to complete an order.
• Order tracking and cancellation. We designed tools for tracking and canceling orders in real time via the platform.