KPMG Launches Mobile Urgent Communication Channel

When clients face surprise audits or need urgent advice mid-meeting, traditional communication channels aren’t fast enough

KPMG is one of the world’s largest professional services networks, providing audit, tax, and advisory services to businesses around the globe. Their clients trust them as advisors for complex financial and legal matters – including situations that demand immediate expertise.

The problem: some situations don’t wait for scheduled meetings. A client’s company might receive notice of an unexpected audit with regulators arriving the same day. An executive might need urgent legal or financial guidance during a board meeting. These scenarios require more than a textbook approach – they require immediate access to a KPMG consultant who understands their business.

Traditional communication channels – email, phone trees, scheduling assistants – introduced friction exactly when clients needed speed. By the time a client reached the right consultant, the critical window for advice had often passed.

KPMG came to Yalantis to build a mobile iOS app that would serve as an urgent communication channel. Clients needed to reach consultants instantly, share context quickly (including documents and voice notes), and request callbacks in real time – all from their iPhone.