SaaS online appointment scheduling software solution

Based on our proven track record in SaaS software development and with regard to the client’s needs, we came up with custom SaaS-specific functionality to include in the appointment scheduling solution. In this way, we ensured a competitive advantage for the client’s business. To enable secure and effective implementation of the custom SaaS solution, our architects designed a foolproof multi-tenant architecture that comprised multi-access authentication for access control, role and permission management mechanisms, as well as tenant usage and subscription analytics.

Approach to developing a SaaS solution

To develop a well-functioning SaaS solution, we:

• allowed for standardized services and ensured direct contracting with third-party providers to enable custom features such as payments
• prepared a service-level agreement (SLA) with specific project requirements and analyzed the client’s monetization model to build a suitable billing architecture as well to estimate SaaS product maintenance costs
• developed customer and SaaS admin panels to monitor customer accounts and for human-based customer support
• elaborated on high availability and disaster recovery strategies, building a foolproof product architecture and ensuring automated deployment to enable service reliability and minimize human error

SaaS-related custom functionality

We developed a SaaS-ready solution that includes the following custom functionality:

• Built-in EHR module compliant with legal requirements
• Third-party payment integrations
• Extensive role and permission system
• Resource management functionality
• Notification system for ensuring patient loyalty and attendance

As a result, patients can: 

• find NPI-registered doctors based on health issues and location 
• book visits using advanced appointment scheduling functionality
• get information on appointments and discounts via notifications
• make payments for doctor appointments online or offline

Most prominent features

• Improved practice management functionality. We adopted features of appointment scheduling platforms our client previously used to ensure a smooth transition to the new system for the client’s staff. We also provided a consistent user flow for admins and front desk operators so they can assist each other. 
• Distributed areas of responsibility. We implemented four default user roles for patient service management: admins responsible for managing the entire group of clinics, practice admins, front desk operators, and patients. The architecture we built allows for adding more user roles if needed.
• Improved appointment visibility. We implemented appointment statuses (out, canceled, no–visit, arrived, confirmed, and new), which significantly simplifies appointment management. Sophisticated color coding helps clinicians monitor the patient database by highlighting new and established patients.
• Compliance and product security improvements. We limited the scope of data visibility for sensitive PII/PHI data and implemented strict access limits for sensitive information. We decided on AWS as a fully HIPAA-compliant infrastructure provider, set the session expiration time, and limited the number of devices that can be logged into one account at a time. We also used HTTPS/SSL protocols to ensure secure data transmission and provided encrypted file storage for data protection.
• Validation tools for minimizing human error in front desk operations. When there are new appointment requests in the system, front desk operators see a notification until they confirm them. If there are booked appointments within a certain time slot, the time slot can’t be deleted until the booked appointments are moved to another time slot. A patient can cancel an appointment in response to receiving an appointment notification, which reduces the number of skipped appointments.