IT support
Outsourcing product support is a perfect alternative to traditional in-house IT services. To ensure continuous and sustainable business operations, we transfer support duties and risks of any type to our IT experts. In addition to monitoring of IT workstations and infrastructure, we provide engineering optimization and re-engineering services based on our clients’ business needs and feedback. As a managed service provider, we work to ensure that our clients’ software products reflect the ever-changing technology and market situation. By hiring our outsourced IT professionals, our clients obtain solutions for growing their businesses, ensuring predictable and efficient software performance, getting more profit, and reducing the total cost of ownership.
Delivery approach
Gather requirements
Gather requirement (including non-standard requirements) for the needed support
Perform project audit
Conduct a technical state analysis and project audit
Develop the support plan
Perform strategic planning of support activities
Select the support services
Compile a list of necessary support services
Start the support activities
Roll out support and manage IT systems for the client’s project
Implement improvements and adjustments
Implement support and software product improvements and adjustments on a regular basis
Core deliverables
Support duties, engineering optimization and re-engineering services to ensure continuous and sustainable business operations
Core deliverables
Support duties, engineering optimization and re-engineering services to ensure continuous and sustainable business operations
- Cost-efficiencyCost-effective product support
- OptimisationReduced operating costs
- ContinuityContinuous integration and deployment
- PerformanceInfrastructure optimization
- Support24/7 incident and problem management
- GuidanceChange and release management
- FacilitationConfiguration management
- RegularityRegular help desk reports
- AssistanceCustomer support
Clients about Yalantis
- Giorgio ZinettiInnovation Project Manager
”We worked with Yalantis on a very demanding project and experienced the team as great technology partner. The process of translating requirements into a product was smooth and quick. Thanks to their support we were able to create a great new experience for banking.”
Simon JonesChief Product Officer at Optima Curis”What we appreciate Yalantis for, is their thoughtfulness and involvement. The team is always responsive and delivers fast. We think that with Yalantis we got a better product than we would get with another outsourcing company.”
- Kevin BrownDev Lead at Naked Apartments
”We've worker with Yalantis to fill out the QA presence on our development team. They've been exceptional! I'm regularly surprised by the knowledge and experience they bring to their day-to-day work. They go above and beyond to help improve our processes and develop our products using the customer's perspective. Very impressed!”
All Services
Software product development
Yalantis delivers custom technical solutions tailored to specific business objectives
Development teams
We staff and manage remote high-performing teams flexibly, cost-efficiently, and within tight deadlines
IT consulting services
Our experts architect streamlined IT delivery systems with a high level of consistency and quality
IT support
For business continuity and sustainability, we transfer support duties and risks of any type to our IT experts
Customer success management
Yalantis managers onboard new clients and take care of them during the collaboration lifecycle and beyond