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Customer success management

Yalantis builds custom technical solutions tailored to our clients’ specific business objectives. Taking into consideration industry standards, the client’s product vision, and non-functional requirements, we provide custom application development services with consistency. To achieve that, our outsourced development team uses a multi-platform product development roll-out framework. Add to that a PMI-based approach for meeting aggressive deadlines, high process and code quality with a custom software development lifecycle model for each project, and legal compliance along with business continuity. That’s how our customers get a well-suited solution that ensures business sustainability and high performance.

Delivery approach

  • Dive into business goals

    Understand the client’s business goals and objectives

  • State goals

    Articulate goals for running the business successfully

  • Compile a success plan

    Develop an individual success plan for each client

  • Evaluate project progress

    Measure the progress of the success plan and value delivery

  • Make adjustments and improvements

    Initiate adjustments and improvements to the delivery process based on clients’ wishes, needs, and feedback

Core deliverables

Customer success management for ensured business goal completion

  • Core deliverables

    Customer success management for ensured business goal completion

  • PersonalisationDedicated customer success manager
  • AssistanceDevelopment process onboarding
  • DeliveryClearly defined and validated value delivery process
  • ClearnessClearly stated business goals
  • PlanningArticulated project success plan
  • OpennessLifelong customer support for all projects
  • OpportunityAssistance in discovering opportunities for business growth and product improvement
  • EfficiencyRegular project health monitoring
  • ResponsivenessRapid response to client’s needs and feedback

Clients about Yalantis

  • Giorgio ZinettiInnovation Project Manager

    ”We worked with Yalantis on a very demanding project and experienced the team as great technology partner. The process of translating requirements into a product was smooth and quick. Thanks to their support we were able to create a great new experience for banking.”

  • Simon JonesChief Product Officer at Optima Curis

    ”What we appreciate Yalantis for, is their thoughtfulness and involvement. The team is always responsive and delivers fast. We think that with Yalantis we got a better product than we would get with another outsourcing company.”

  • Kevin BrownDev Lead at Naked Apartments

    ”We've worker with Yalantis to fill out the QA presence on our development team. They've been exceptional! I'm regularly surprised by the knowledge and experience they bring to their day-to-day work. They go above and beyond to help improve our processes and develop our products using the customer's perspective. Very impressed!”

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